Peony Nails & Spa Service Policies:
*At Peony Nails & Spa, our commitment is to provide exceptional service with courtesy and respect. To ensure a positive experience, please familiarize yourself with our service policies:
1. RIGHT TO REFUSE SERVICE:
2. REFUNDS, RETURNS, and EXCHANGES:
Thank you for choosing Peony Nails & Spa. We appreciate your understanding and cooperation with our service policies.
- We reserve the right to refuse service to individuals with open or infected wounds, contagious nail conditions, or those in ill health.
- For diabetic clients, please inform our technicians to ensure proper care; cutting services are not permitted.
- We maintain the right to refuse or discontinue service to individuals displaying rude, mean, or disrespectful behavior.
2. REFUNDS, RETURNS, and EXCHANGES:
- All services are non-refundable.
- Please notify the salon within 24 hours if nail adjustments are needed; corrections must be scheduled within 7 days.
- Peony Nails & Spa is not responsible for lost or stolen personal items and gift cards.
- Prices are available on the menu; please confirm with nail technicians before receiving services.
- No refunds or credit notes will be issued for changes of mind.
- Unsatisfied with a service? We will redo it at no additional cost if communicated immediately during the service.
- Acceptance of the service is assumed upon leaving the salon; no complimentary redo will be offered for issues arising later.
- Clients will be charged for repairs or replacements due to damage caused by their lack of care (e.g., broken, chipped, or lifted nails).
- For guidance on nail care, please consult our nail technicians.
Thank you for choosing Peony Nails & Spa. We appreciate your understanding and cooperation with our service policies.
